General Questions

By registering at BetterDiceCasino you are opening an account free of charge and without any commitments.

Once you registered your account on BetterDiceCasino, you will be able to make a deposit and play for real money.

In order to give you the highest quality service and maintain the highest level of security, BetterDiceCasino needs to identify customers who register on the site. This is especially important for you when paying out any of your winnings. Therefore, we need your first and last name, your residential address and other personal details.

For example, your correct date of birth secures that you have reached the minimum age to use any of the BetterDiceCasino products. Your correct email address enables us to inform you of important news, offers or to confirm any changes to your account, such as a forgotten password or available withdrawals.

Your phone number is essential to verify your account via SMS or to send special offers from time to time.

Casino games are generally games of chance with no predictable outcomes. To ensure that casino games mimic the real-life experience and are fair, all casino games and slots use a Random Number Generator that make sure each game round played has a totally random result. This is what makes casino games so exciting as you never know when you might hit the next big win!

Our casino games and slots are provided by third party certified providers, all live dealers are trained to professional casino standards and all tables are subject to 24-hour recording and monitoring.

The bellow are the payment methods accepted to make a deposit on your BetterDiceCasino account:

  • Visa
  • MasterCard
  • eco Payz
  • Neteller
  • Interace E-Transfer
  • Bank Transfers
  • Paykasa
  • Skrill
  • eco Voucher
  • Flexepin
  • Qiwi Wallet
  • Pay Safe Card
  • Neosurf
  • Oto Pay
  • iDeal

Log in to your account, then click on the menu at the top left-hand side of the page, click "my account" and then "deposit", alternatively, via your profile by clicking on your name display and then “Transactions” and "Deposit".

Select your preferred deposit method from the list and then follow the instructions filling in all your payment details required.

The BetterDiceCasino cashier is a web-based application, it is possible that your internet security settings are preventing you from accessing the BetterDiceCasino cashier.

Please follow the below steps in order to solve the issue:

How to add the BetterDiceCasino cashier to your list of trusted sites

  1. Open your Internet Browser, select 'Tools' at the top of the page then 'Internet Options'.
  2. Select the 'Security' tab and click 'Trusted sites'.
  3. Click the 'Sites' tab.
  4. Within the 'Add this Web site to the zone' text box, type: and click 'Add'
  5. Ensure that you untick the 'Require server verification (https:) for all sites in this zone' option and click 'Close'.
  1. Select the 'Privacy' tab.
  2. Click 'Sites'.
  3. Within the 'Address of website' text box, type and click 'Allow'. The result of this action should be the '' domain appearing in the 'Managed websites' list with the 'Always Allow' setting applied.
  4. Click 'OK'

Note: Please make sure to only change the cookies, as we cannot be held responsible for communication with or content from any other websites.

  1. Click the 'General' tab
  2. Within 'Browsing history' select 'Delete'
  3. Click 'Delete files' from within the 'Temporary Internet Files' section.
  4. A pop-up will appear asking 'Are you sure you want to delete all temporary Internet Explorer files?' select 'Yes'.
  5. Click 'Close', followed by 'OK' to complete the procedure.

Log in to your account, then click on the menu at the top left-hand side of the page, click "my account" and then "withdraw", alternatively, via your profile by clicking on your name display and then “Transactions” and "withdraw".

In accordance with anti-money laundering policies and regulation, you should withdraw to the same method you previously deposited with, unless we decide otherwise or are unable to do so. For example, if you deposited using your VISA card, kindly request the withdrawal to the same bank card.

Once you have chosen your withdrawal method, just fill in all the relevant details.

60-70% of our withdrawals are automated. This means that customers who have verified their accounts and used the same payments method as per deposit, will have their withdrawal processed immediately.

30-40% of our withdrawals are manual. This means that in some cases the withdrawal needs to be manually approved, therefore it can take up to 24 hours to be processed.

How long it will take before you receive the withdrawal depends on the withdrawal method you have used. Below you can see the information for our different methods.

  • Visa - 8-10 business days
  • MasterCard - 8-10 business days
  • eco Payz - 4-5 business days
  • Bank Transfers - 7-8 business days
  • Neteller - 4-5 business days
  • Interac E-Transfer - 4-5 business days
  • Paykasa - 4-5 business days
  • Skrill - 4-5 business days
  • eco Voucher - 4-5 business days
  • Flexepin - 4-5 business days
  • Qiwi Wallet - 4-5 business days
  • Pay Safe Card - 4-5 business days
  • Neosurf - 4-5 business days
  • Oto Pay - 4-5 business days

These time frames are indicative of the regular timescale for internal payout confirmation in business days and represent estimates only.

You will always get a confirmation once the withdrawal has been processed from our end but if, by any reason, your withdrawal has been waiting for more than 24 hours, please contact our Customer Service to check on its progress.

Log into your BetterDiceCasino account, then click on your display name at the top right corner of the page. Select 'My Bonuses' and you will be redirected to your personal bonus page where you can see your available bonuses.

To activate a new, bonus click on the 'Available bonuses' tab, select the wanted bonus and confirm its activation by clicking on the 'Claim Now' button.

If your wanted bonus does not appear here, you might have not fulfilled its requirements properly. Go to the Promotions page to check the bonus' Terms and Conditions if it is a general offer.

Should this be an individual offer, check your personal newsletters by clicking on your display name at the top right corner of the page and selecting 'Messages'.

If you don't find it or can't activate it for some reasons, kindly contact our Customer Service.

Visit home page, click on the 'Login' button visible at the top right-hand side of the page and then on the "Forgot Password" link to be redirected to the 'Forgot Password' page.

Enter the email address you have used to register on the site in the Email field and click on the 'Submit' button.

You should have now have received an email into your personal mail account with a link to reset your password.

Once received, click on the link visible in the email and follow the instructions in order to set up a new password.

If you do not receive the email from us, check your spam or junk folder.

If you can't find it or still experience difficulties with logging in to your account, kindly contact our Customer Service.

If you do not remember your email address, you can click on the 'Can’t remember my email address' link and you will be redirected to a form to fill in to retrieve your account details.

As a BetterDiceCasino VIP, you can expect professional service you deserve, together with a whole range of red carpet luxuries and mind-blowing benefits.

If you would like extra special VIP treatment that BetterDiceCasino offers, click here for more information.

Eligible Countries

The legality of online gaming varies from one country to another.

BetterDiceCasino recommends that you consult your local authorities for specific regulations in your own area as certain countries cannot open an account, make deposits and or use the BetterDiceCasino services.

BetterDiceCasino reserves the right to amend the list of countries from which we will not accept users from time to time at its sole discretion.

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